Introduction
Ace365 operates online gambling services and uses cookies and related tracking technologies to provide, secure, and improve the Services. This policy explains what tracking technologies we use, the purposes for which we rely on them, how you can manage your preferences, and your rights regarding these technologies.
What are cookies and tracking technologies
Cookies are small text files stored on your device by the websites and applications you use. Tracking technologies also include web beacons, pixels, scripts and similar tools. We use these technologies to identify devices, remember preferences, analyze usage, and deliver tailored content and offers.
Types of tracking technologies we use
- Strictly necessary tracking technologies — essential to enable login, navigation and core service functions. These do not require consent and are used for security and integrity reasons.
- Functionality tracking technologies — remember choices such as language and login status to provide enhanced features.
- Performance tracking technologies — collect information about how you interact with the Services to improve performance and user experience.
- Marketing or advertising tracking technologies — support targeted promotions and measure advertising campaigns.
- Social media tracking technologies — enable interaction features and may be controlled by the providers of those features.
How Ace365 uses cookies and tracking technologies
We use the Tracking Technologies to operate the Services, personalize content, remember preferences, analyze usage, and support security and fraud prevention. We may combine tracking data with other information to generate aggregated insights and to tailor content and promotions to you. Some information may be shared with service providers that assist with payments, identity verification, analytics and advertising.
Managing your cookie settings
You can manage cookie settings through your browser or device controls. Disabling non essential cookies may affect certain features or reduce the functionality of the Services. We do not respond to automated Do Not Track signals. If you use in service controls to limit cookies, you may still receive certain essential cookies that are necessary for security and operation.
With whom we share information
We may disclose Personal Information to White Label brands and their service providers, group entities, subcontractors, payment processors, auditors, regulatory authorities, and potential purchasers in the event of a corporate transaction. We share information only to the extent necessary for the purposes described in this policy and in accordance with applicable law.
International transfers
As a global operator, Ace365 may transfer Personal Information to countries outside your country or outside the European Union. We implement safeguards to protect the data in accordance with applicable law, including contractual arrangements with recipients to ensure adequate protection.
Retention of information
We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, support fraud prevention, and maintain records. If you request deletion, we will make reasonable efforts to process the request in line with legal and operational requirements.
Your rights
- Access your Personal Information held by Ace365.
- Rectify inaccuracies and update details as needed.
- Request deletion where permitted by law and policy.
- Obtain Personal Information in a machine readable format.
- Restrict or object to processing when required by law or your circumstances.
Security of information
We implement industry standard physical and technical safeguards, including encryption, access controls, and regular audits. While we employ reasonable safeguards, no system is impenetrable and we cannot guarantee absolute security.
Changes to this policy
We may update this policy. Substantial changes will be communicated via the Services or by direct notice. Changes take effect as stated at the time of update or, if no date is specified, seven days after notice.
How to contact us
If you have questions about this policy or your data, contact Ace365 via the in service chat or email privacy ace365 dot com. For concerns about data protection, you may escalate to the applicable supervisory authority in your jurisdiction.